Stronger response needed to address ESB concerns

Stronger response needed to address ESB concerns

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Photo: © Pat Flynn 2016

Fianna Fáil Spokesperson on Communications, Climate Action and Environment, Timmy Dooley has said that the ESB must fully meet its obligations to protect customers from a potential fault in the network.

Recent reports suggest that ESB Networks will be carrying out remedial works to test and replace up to 27,000 electricity meters throughout the country. These works are set to be carried out due to a fault which has led some household customers to be charged incorrectly.

Deputy Dooley stated “While I appreciate that the ESB has outlined its overall strategy to address this issue in broad brushstrokes, I am certain that all affected customers would appreciate some more detail in terms of how swiftly they can expect their meter to be tested and, if needs be, replaced. The ESB also has an obligation to inform their affected customers of the mechanism through which they will be refunded”.

“Customers nationwide rely on ESB to provide a reliable and quality service, and they expect the ESB to bill them correctly. These revelations are concerning and all ESB customers must have full confidence in the service provider that they will not face any loss through incorrect billing. I therefore hope that the ESB moves swiftly to identify faulty meters and to provide a process to refund the customers affected by this issue.”

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