A new transatlantic service from Shannon Airport to the US failed to take off yesterday after the flight was cancelled and the aircraft was grounded with a technical issue.
Passengers were accommodated in hotels last night and were transported by road to Belfast and Cork airports this morning where they had been rebooked on alternative services.
A new Norwegian Air International service from Shannon to Stewart International Airport in Orange County was inaugurated on Sunday.
However, the airline’s new service to Providence, Rhode Island did not operate yesterday. It’s understood that flight D-81825 was grounded at Shannon with a technical problem.
Passengers were accommodated in hotels overnight while alternative arrangements were made to get them to their destination.
This morning, passengers were brought back to Shannon by coach and later transported to Cork and Belfast airports.
A Norwegian spokesperson said: “We are extremely sorry that due to an aircraft technical issue, the planned flight from Shannon to Providence on Monday 3rd July was cancelled.”
“Passengers were notified of the cancellation and offered hotel accommodation at the airport while contingency plans were put in place. Once seats had been secured on alternative flights from Cork and Belfast, passengers were able to use the hotline number provided to rebook onto alternative flights to Providence,” the airline said.
“We would like to sincerely apologise again to passengers for the inconvenience caused,” the spokesperson added.