Updates:
12.15 – AirNav Ireland, which provides air traffic control services in Ireland has also issued a statement this afternoon.
“The widely reported global IT outage affecting Microsoft products and services is not impacting any of AirNav Ireland’s operational systems. We are collaborating closely with airports and airlines to determine how best to support them and their customers.
Passengers are advised to check the status of their flight with their airline.”
12.00 – The Irish Aviation Authority (IAA) has issued a statement reminding passengers of their rights if your flight is cancelled or is subject to a long delay due to the global IT outage.
You are entitled to your choice of a refund or re-routing to your destination, care and assistance while awaiting rerouting.
In the first instance, contact your airline for help and information.
Air Passenger Rights under EU Regulation EC 261 / 2004
Flight Cancellations
In the event that your flight is cancelled then your air carrier must offer you the choice between the following:
– re-routing as soon as possible:
– re-routing at a later date at your convenience: or
– a refund.
If you choose the first option (re-routing as soon as possible) then your air carrier must provide you with care and assistance whilst you wait for the alternative flight. Care and assistance comprises:
– meals & refreshments in reasonable relation to the waiting time;
– hotel accommodation where an overnight stay becomes necessary;
– transport between the hotel accommodation and the airport;
– 2 free telephone calls/ access to email.
Airlines must provide information to disrupted passengers on the re-routing options available to them. In situations where an airline fails to provide re-routing options or care and assistance, passengers have the right to claim reasonable expenses incurred in arranging their own alternative flights, accommodation, transport to and from accommodation and airport, meals, refreshments and communications. Passengers are advised to retain receipts and submit copies to their airline for reimbursement.
Flight Delays
If your flight is subject to a long delay (over 2/3/4 hours depending on destination), your airline must provide you with the care and assistance described above. In addition, if your flight is delayed by more than 5 hours, it must offer you the choice between:
– continuing with your journey: or
– a refund of the cost of your ticket.
Please note that it is not possible for passengers to travel and avail of the full refund.
If your airline does not provide the care and assistance described above, passengers should make their own reasonable arrangements and retain all receipts in the process. Passengers are advised to then submit copies of these receipts to their air carrier for reimbursement.
Contact the IAA – IAA Consumer Protection
10.30am – Shannon Airport continues to operate normally this morning despite a global cyber attack.
The worldwide IT outage is disrupting operations across multiple industries including aviation, healthcare and broadcasting.
The travel industry is among the hardest hit with airports around the world, including Tokyo, Amsterdam, Berlin and several Spanish airports reporting problems with their systems and delays.
Management at Shannon have confirmed that the airport is ‘fully operational’ this morning.
However, some airline check-in services are being carried out manually as a result of the global IT outage, our main systems remain unaffected, and we continue to operate our normal flight schedule.
“Passengers are advised to refer to their airline for the most up-to-date information,” the airport has said.
Ryanair has said: “We’re currently experiencing disruption across the network due to a Global 3rd party IT outage, which is entirely out of our control. Booking and check-in are currently unavailable. If you are due to travel today (19 July) and have yet to check-in for your flight, you can do so at the airport.”
The global IT outage is not currently impacting Aer Lingus services with flights mainly operating as normal. There may be some processing delays at airports so customers should allow extra time for check-in, security, immigration and boarding. Customers should check the Aer Lingus website or the mobile app for updates.
According to Aer Lingus: “The global IT outage is not currently impacting Aer Lingus services with flights mainly operating as normal. There may be some processing delays at airports so customers should allow extra time for check-in, security, immigration and boarding. Customers should check the Aer Lingus website or the mobile app for updates.”